E-commerce Manager / E-commerce Success Manager
We are seeking a highly motivated and results-driven E-commerce Success Manager to join our team. The E-commerce Success Manager will be responsible for overseeing the success and growth of our e-commerce operations. This role requires a deep understanding of e-commerce strategies, customer experience, and project management skills.
Responsibilities:
1. Develop and execute strategies to drive e-commerce growth and increase customer satisfaction.
2. Manage and optimize the end-to-end customer journey on our e-commerce platform.
3. Analyze data and performance metrics to identify areas for improvement and implement actionable solutions.
4. Collaborate with cross-functional teams including marketing, sales, and product development to ensure seamless e-commerce operations.
5. Conduct market research to stay up-to-date with industry trends, competitor analysis, and best practices.
6. Monitor and respond to customer feedback and inquiries to ensure a positive online shopping experience.
7. Implement effective customer retention strategies.
8. Oversee the implementation of new features, enhancements, and bug fixes on the e-commerce platform.
9. Collaborate with the IT team to ensure a secure and reliable e-commerce infrastructure.
10. Stay abreast of emerging technologies and industry innovations related to e-commerce.
Requirements:
1. Bachelor's degree in Business, Marketing, or a related field. Relevant certifications are a plus.
2. Proven experience in e-commerce management, preferably in a leadership role.
3. Strong understanding of e-commerce platforms, tools, and technologies.
4. Proficient in data analysis and using analytics tools to drive insights and decision-making.
5. Excellent project management skills with the ability to prioritise tasks and meet deadlines.
6. Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
7. Detail-oriented mindset with a focus on delivering exceptional customer experiences.
8. Strong problem-solving skills and ability to think strategically.
9. Knowledge of SEO, digital marketing, and social media strategies for e-commerce.
10. Familiarity with web development and design principles.
Join our dynamic team and be part of shaping our e-commerce success. Apply now and contribute to our continued growth in the digital marketplace!